Presentations

2010 PaLA Annual Conference

Sunday, October 24, 2010 - Wednesday, October 27, 2010, Lancaster PA

1. PowerPoint Presentation

21st Century Reference Services Task Force Reports

1. 21st Century Reference Services Summary 7-10 (.pdf)
2. 21st Century Reference Services Index (.pdf)
3. 21st Century Reference Service 1ok (.pdf)
   1. 2010 Urban Library System Comparisons (.pdf)
   2. 2000 Urban Library System Comparisons (.pdf)
   3. Urban Public Library Departmental Structures 2010 (.pdf)
   4. Library Departments (2001) (.pdf)
4. Ref & Staff rkhmc (.pdf)
5. 21st Century Catalog TLBA (.pdf)
6. Reference Collections and Formats JFTW (.pdf)
7. Web 2.0 and the Digital Future HARH (.pdf
8. Library Future (.pdf)
1. Urban Library Matrix (.pdf)

---

ALSC Reception 2006

Information Architecture and Customer Service

• PowerPoint Presentation
• Adobe .pdf format

PLA 2004 Annual Conference

Please note that this presentation has been divided into three parts to minimize download times.

• Architecting a Pleasurable User-Centered Library Experience - HTML format
• Part One
• Part Two
• Part Three
• Architecting a Pleasurable User-Centered Library Experience - .pdf format

Use this format for printing.
• Part One - 12 pages
• Part Two - 74 pages
• Part Three - 40 pages

Please install the latest version of the free Adobe Acrobat Reader so that you can view these pages.

 Return to Presentations