Presentations

ALSC Reception 2006

Information Architecture and Customer Service

• PowerPoint Presentation
• Adobe .pdf format

PLA 2004 Annual Conference

• Architecting a Pleasurable User-Centered Library Experience - HTML format
• Part One
• Part Two
• Part Three



• Architecting a Pleasurable User-Centered Library Experience - .pdf format

Use this format for printing.
• Part One - 12 pages
• Part Two - 74 pages
• Part Three - 40 pages

Please install the latest version of the free Adobe Acrobat Reader so that you can view these pages.

Please note that this presentation has been divided into three parts to minimize download times.

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