Presentations

Public Library Association 2008 Annual Conference

Minneapolis, MN, March 2008

• Jumpstarting a 105 Year-Old Community Icon

IFLA Metropolitan Libraries Section 2007 Conference

Seattle, WA, May 2007

• Information Architecture & Customer Service (PowerPoint Presentation)
• HTML Format

University of Wisconsin - Madison, April 2007

• Information Architecture & Customer Service (PowerPoint Presentation)
• HTML Format

Metropolitan Public Library Association 2006 Conference

New South Wales, Australia

• Information Architecture & Customer Service (PowerPoint Presentation)
• HTML Format

New Jersey Library Association 2006 Conference

• Information Architecture & Customer Service (PowerPoint Presentation)
• HTML Format

ACLA's LSTA Shared Programming Grant, 2006

• Book Group Basics (PowerPoint Presentation)

ULC: "Librarians for America's Neighborhoods" 2004

• Information Architecture & Customer Service

PLA 2004 Annual Conference

• Architecting a Pleasurable User-Centered Library Experience
• Part One
• Part Two
• Part Three

Please note that this presentation has been divided into three parts to minimize download times.

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