Wouldn’t it be awesome if library staff was available to answer questions twenty-four hours a day, seven days a week? While we aren’t able to do that, our FAQs are!
FAQ is an acronym for “Frequently Asked Questions.” It’s a list of answered questions that a lot of people have asked, or we anticipate a lot of people will be asking. This is available to you on our website whenever you need them.
The same library staff who answer the phones and web chats each day worked together to create this library of our most frequently asked questions, and more are added all the time! The topics range from why items placed on hold are taking a long time to where you can find assistance if you’re struggling with food insecurity.
To access our FAQs, head over to our website, carnegielibrary.org, and scroll to the bottom of the page. There, under the “Need help?” menu, you’ll see the acronym “FAQ.”
Click on the acronym, and you’ll be taken to our FAQ page.
Once you’re on this page you can click on a question (they’re in blue and when you click on the question, it will take you to the answer). You can find popular FAQs on the front page or navigate to our most recent FAQs by clicking the “Recent” tab.
You can also narrow your search by the topics listed on the left-hand side of the page by clicking on the box next to the topic you’re interested in.
Finally, you can use the search bar at the top of the screen, where it says, “Type your question,” to type in a key word to bring up any related FAQ. The key is to keep what you type in the box as simple as possible – it’s recommended that you pick one or two words when using this search feature, for example: “library card” or Covid-19.”
You can also access our FAQs from the CLP – Virtual webpage. Scroll down to “Need Help?” and click FAQ.
FAQs enable us to help you find the answers to questions even when we’re not available. You are always welcome to contact us if you need further assistance.
Staff are available Monday – Thursday from 10 am – 7 pm, and Friday – Sunday from 10 am – 5 pm via phone (412.622.3114), web chat or e-mail (email@example.com.)