COVID-19 Library Closure: Patron FAQ

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Carnegie Library of Pittsburgh is temporarily closed in an effort to combat the spread of COVID-19 and keep our customers and staff healthy.

Library officials are monitoring news and updates provided by the CDC, Allegheny County Health Department and the PA Department of Health and will evaluate whether continued closure is necessary at that time. Check here for the most up-to-date information regarding the Library’s closure.

During this time, the Library is relaxing its borrowing policies. All late fees will be suspended and due dates extended during this period. We also invite you to explore the vast collection of digital materials, including eBooks and downloadable audiobooks; streaming TV and movies; magazines, music and more, available through our eResources collection.

We’ll be collecting and answering other common patron questions regarding the Library closure below (last updated on 4/8/2020):

Can I get a library card during the closure?
Yes, you can apply for a library card here.

Can I renew an expired library card during the closure?
We are renewing cards by phone or email for the next 30 days. Please call 412-622-3114 or email info@carnegielibrary.org for assistance.

Can I place something on hold during the closure? What happens to my existing holds?
As of April 9, 2020, our system has reached its capacity for holds on physical materials. We are unable to accommodate additional holds at this time. This change does not impact holds on eResources like ebooks and audio books.

Holds placed prior to April 9, will be frozen. When we reopen, they will be fulfilled in the order they were received. In the meantime, click here to find out how to create lists of items to request later.

I have a book/DVD/Chromebook/etc. due in two days! What should I do?
Please keep all library materials during the closure. All late fees will be suspended and due dates extended during this time. Please continue to enjoy the items you have already borrowed.

How do I access CLP’s eResources?
Check out these helpful tutorials for some of our most popular eResources:

Should you need additional assistance, limited staff are monitoring our main phone number at 412-622-3114 and our info@carnegielibrary.org email address.

Thank you for your patience and be well!

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