CLP’s Reopening Plan

A Safe Return to the Library

Adult wearing a face mask and waving hello

We can’t wait to see you at the Library! We’re smiling behind our face coverings. Library buildings are now open for limited in-person service. Welcome back. We missed you!

UPDATED October 2, 2020

Learn more about:

Limited In-Person Service
Connect with the Library
Public Computers
Curbside Service Locations
Book Returns
Printing
Requesting Materials/ Personalized Recommendations
Outdoor WiFi
CLP-Virtual
1:1 Appointments
Library for the Blind & Physically Handicapped
CLP’s Commitment to Safety

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We’re NOW OPEN for limited in-person service
Tuesday – Saturday, 10 am – 5 pm

Our doors are now open for limited in-person service! Visit the Library to use computers, print, pick up and place holds, and apply for a library card.

Curbside service is also available for those who are more comfortable with a no-contact approach. You can still pick up holds, return materials, submit a print job or take advantage of our outdoor Wi-Fi Tuesday – Saturday, 10 am – 5 pm.

Under Renovation/Expansion

  • CLP – Mt. Washington (reopening late 2020)
  • CLP – Downtown (reopening early 2021)


What to Expect

We have arranged floor plans to ensure social distancing, such as removing and distancing chairs and computer terminals. For your safety, please do not move furniture or barriers.

Available Limited In-Person Services:

  • Computer and indoor WiFi (30 minute maximum) – One computer per person except at designed co-working spaces. Longer PC sessions may be scheduled by appointment at select CLP locations.
  • Printing
  • Copy services, faxing and scanning
  • Select Grab n’ Go items for check out
  • Return materials
  • Staff assistance
  • Library card registrations, renewals and account services

Currently unavailable:

  • Browsing
  • Magazines and newspapers
  • Toys, games and puzzles
  • Meeting rooms and study areas
  • Programming and events

When Visiting the Library

Each and every one of us plays an important role in the Library’s safe and continued reopening.

We’re doing our very best to keep you safe, and expect you’ll do the same for our staff and your fellow library lovers. Learn more about CLP’s commitment to health and safety here.

  • Patrons 3 and over must wear face coverings at all times.
  • Children may visit unattended but must follow all behavioral policies and are limited to picking up holds or using the computer. Children visiting with caregivers must stay with them.
  • Please adhere to all social distancing protocols and pay attention to all posted signage.
  • If you or a member of your household have a fever, cough, shortness of breath, feel sick, or have visited a COVID-19 hotspot within the past 14 days please reschedule your visit for a later date. We offer a variety of digital materials, resources and programming, including eBooks, music, movies and much more that you can access virtually 24/7.

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Connect with the Library
Call, Chat or Text!

Did you know that real-time assistance is available from Library staff 7 days a week?

Monday – Thursday | 10 am – 7 pm
Friday – Sunday | 10 am – 5 pm

Call! 412.622.3114
Chat! Click the “How can we help?” icon our website.
Text! 412.775.3900*

* standard message rates apply

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Public Computers

All open CLP locations provide limited in-person services, including computer access. PCs are available on a first-come, first-served basis and are limited to 30 minutes.

Patrons may reserve a computer for a 1 hour long session at the following locations:

Contact the library location directly to schedule an appointment.

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Contactless Curbside & Walk-up Services

Curbside locations are open Tuesday – Saturday, 10 am – 5 pm.

* Subject to change based on circumstances outside of our control.

Locations Currently Offering Curbside & Walk-up Services:

How Curbside Service Works

We want to assure you that we have been working very hard to make curbside service as smooth, comfortable and safe as possible. Pickup times will be scheduled every 15 minutes.

When your items are ready you will receive a notice via email, telephone or text. When you get this notice, please call your location to arrange a pick-up time. All visitors will need to have a confirmed appointment time in order to pick up their items.

Due to high volume, if you miss your scheduled pick-up date/time, your items will be removed from your account and you will have to re-request these holds over the phone with our reference staff.

If you have a fever or are not feeling well, please do not come to the Library to pick up your holds. Contact us to let us know you cannot make your pick-up time.

When you arrive at our curbside tent:

  • Please plan to arrive during your prearranged pick-up window. Call the location to announce your arrival. You may be asked to verify a piece of personal information to determine identity.
  • We ask that you respect social distancing protocols and stand behind the line marked on the sidewalk. Staff are required to wear a face covering and maintain social distancing. We ask that you do the same when using curbside service.
  • Staff will retrieve your prepacked items and bring them right to you. They will place the bag on a table. Then, you may step forward and retrieve your items.
  • We would love to chat and catch up, but for everyone’s safety please do not linger or congregate in front of the Library. 

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Book Returns

During open hours (Tuesday – Saturday, 10 am – 5 pm), outdoor book returns are conveniently located at all CLP locations at curbside/walk-up service. No appointment needed to return your materials, just drop them in the conveniently located return bins.

After hours, metal book returns are open 24/7 at the following locations:

  • CLP – Allegheny
  • CLP – Beechview
  • CLP – Hill District
  • CLP – Homewood
  • CLP – Sheraden
  • CLP – West End
  • CLP – Woods Run

To limit the spread of COVID-19, we are quarantining all items before processing. Please note that your account will not immediately reflect the returns for at least four days (96 hours).

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Printing 

Wireless printing is available in the Library or via pickup at curbside locations during the hours of 10 am – 5 pm, Tuesday through Saturday. The service is free, please limit your printing to ten pages per day. If using curbside, you must make an appointment to pick up your prints and use one of the secure methods listed here.

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Requesting New Library Materials

Looking for something new? Browse our Staff Picks to find your next read then request your selections through the Catalog.

Personalized Recommendations

Stuck in a reading rut? Overwhelmed by all the choices out there? We’re happy to recommend your next book, album, movie or TV show. Simply fill out this form, and wait to be amazed as our specially trained staff match you with a list that suits your interests.

A quick note: We’re working hard to get your requests to you in a timely manner. Please be aware that transporting materials between locations is taking much longer than it used to. This is due to increased demand, changes in shipping, and the need to quarantine materials for everyone’s safety. This means that it may take two weeks or longer for your item(s) to arrive.

In addition, items recently returned to the Library may continue to appear on your account for a few days. As a precaution, returned materials are quarantined for at least four days (96 hours) before staff can handle and check them in.

Please contact your local library for hold pickup instructions, or to ask questions about returned items.

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Wi-Fi

To help provide Internet access to as many residents as possible we have expanded the outdoor range of our free Wi-Fi at all Carnegie Library of Pittsburgh locations. Please practice social distancing and be courteous to your fellow patrons when accessing the network. Please note that the Library’s wireless network is not secure and personal information sent from or to your wireless device can be captured by anyone else with a wireless device and the appropriate software.

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CLP – Virtual

Connect and discover no matter where you are. Explore virtual services, resources and programs with CLP – Virtual. The newest corner of our website brings the Library to you anytime, anywhere!

From remote one-on-one assistance with career services and digital literacy to virtual storytimes and book clubs, CLP staff is here to help even when you can’t make it to the physical library. Browse CLP’s eResources collection to stream and download eAudioBooks, eBooks, magazines, TV shows, comics, music and online learning services on your computer or mobile device.

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Book a Librarian 1:1 Appointment

Click here to learn how to schedule a one-on-one telephone appointment with a CLP staff member.

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Library for the Blind & Physically Handicapped (LBPH)

Library staff are distributing a wide range of lendable resources to Pennsylvania residents who are unable to read standard sized newsprint, unable to hold a book or turn pages, or who have a physically-based reading disability. If you are unable to read standard-sized print because of vision or physical limitations or know someone who could benefit from LBPH service, click here to learn more about the world of talking books.

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Our Commitment to Safety

  • The Library’s quarantine plan for materials exceeds the time that the CDC indicates that the COVID-19 virus can survive on paper or plastic.
    • Returned items are quarantined for at least four days (96 hours) before staff process them.
    • Items with plastic covers that appear visibly dirty will be subject to additional cleaning.
  • Buildings have been deep cleaned.
  • All staff are required to wear face coverings. Gloves are required for staff handling library materials.
  • Sanitizer, cleanser and other personal protective equipment are located throughout each building. Work stations and break rooms have been adjusted to follow recommended proper distancing within the buildings.
  • High touch points are routinely cleaned and sanitized.
  • Temperatures are taken at the start of every shift. Staff who exhibit a temperature of 100.4 or higher, are sick or who are exhibiting flu-like symptoms are not permitted to work.
  • Should a staff member test positive for COVID-19 they will be required to self-quarantine for 14 days.
  • COVID-19 training is provided to all staff to reinforce CDC guidelines and help identify symptoms of COVID-19 in themselves.
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